Basket Assembly

The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns. Please contact support@revibikes.com or visit Contact Us in case you have a refund request. Ship-back Charge In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back. If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund. The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit. Shipping To return your product, kindly contact info@civibikes.com first. We will advise regarding the return address. Based on your location, the delivery time for your exchanged product may vary. If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.