Return and Refund Policy

Effective Date: This Return Policy applies to all Revibikes electric bicycles ("Product(s)") purchased directly from Revibikes. This policy is provided by Revibikes ("Company," "we," "us," or "our") to the original retail purchaser ("Buyer," "you," or "your").

1. RETURN ELIGIBILITY PERIOD

Revibikes allows returns of new electric bicycles within seven (7) days from the date of delivery to the original purchaser. Returns are subject to the terms and conditions outlined in this policy.

Scope: This policy applies only to Products purchased directly from Revibikes (via our website or authorized sales channels). Products purchased from third-party retailers or unauthorized resellers are not eligible.
Geographic Scope: This return policy is valid only for purchases and returns within the United States (all 50 states).
Warranty Terms: For issues arising after the 7-day return window, please refer to our Limited Warranty Policy.

2. RETURN CATEGORIES AND ASSOCIATED FEES

The applicable fees and procedures depend on the reason for your return:

A. Customer-Initiated Returns (Non-Defect)

Returns initiated for reasons unrelated to product defects or errors, including but not limited to:

Change of mind or buyer's remorse.
Preference for a different model, color, or specification.
Personal reasons unrelated to product quality or performance.

The following fees apply to customer-initiated returns:

Return Shipping Costs: The customer is responsible for all costs associated with shipping the Product back to Revibikes.
Restocking Fee: A 20% restocking fee based on the original purchase price will be deducted from the refund amount to cover inspection, repackaging, and inventory processing.
Original Shipping Fee: If the Product was purchased under a free-shipping promotion, the actual shipping cost incurred by Revibikes will be deducted from the refund. If shipping was paid by the customer at the time of purchase, it is non-refundable.

B. Defect-Related Returns (Quality Issues or Shipping Damage)

Returns due to manufacturing defects, quality issues, incorrect items shipped, or damage incurred during delivery:

Return Shipping: Revibikes will provide a prepaid return shipping label at no cost to the customer.
Restocking Fee: No restocking fee will be charged for defect-related returns.
Logistics: Revibikes will coordinate return shipping and schedule a pick-up date with the carrier at our expense.

Important: Revibikes reserves the right to inspect all returned Products to verify the stated reason for return. Misrepresentation of the return reason (e.g., falsely claiming a defect to avoid fees) may result in the application of customer-initiated return fees, denial of the return, or withholding of the refund.

3. RETURN CONDITIONS AND REQUIREMENTS

To qualify for a refund, all returned Products must meet the following conditions:

Unused Condition: The Product must be in like-new, unridden condition with no signs of installation, outdoor use, wear, or modification.
Original Packaging: All original packaging materials, including boxes, foam inserts, protective wrapping, and manuals, must be included and undamaged.
Complete Components: All accessories, documentation, tools, chargers, keys, and components must be included.
No Modification: The Product must not have been altered, customized, disassembled (beyond initial inspection), or repaired.

Deductions and Denials:

Missing components, accessories, or packaging materials may result in deductions from the total refund amount equivalent to the replacement cost of the missing items.
Damage incurred during return transit (e.g., scratches, dents, broken parts) may result in partial or full denial of the refund or additional deductions.
We strongly recommend insuring high-value return shipments and using trackable, insured shipping services for customer-initiated returns.

4. REFUND PROCESSING TIMELINE

Once your return is received and inspected, refunds will be processed as follows:

Inspection Period: All returned Products undergo a quality inspection to verify condition, completeness, and stated reason for return.
Processing Time: Refunds are typically processed within two to three (2-3) weeks from the date we receive the returned unit at our facility.
Refund Method: Approved refunds will be issued to the original payment method used at the time of purchase (credit card, PayPal, etc.).
Bank Processing Delay: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your financial institution's processing time.

5. RETURN SHIPPING INSTRUCTIONS

MANDATORY PRE-AUTHORIZATION: Before shipping any Product back to Revibikes, you must contact us to receive return authorization. Unauthorized returns may be refused or delayed.

Contact us at: info@revibikes.com or support@revibikes.com

Upon contacting us, we will provide:

A Return Merchandise Authorization (RMA) number.
The specific return shipping address.
Detailed packaging and shipping guidelines.
A prepaid shipping label (for defect-related returns only).

Shipping Recommendations for Customer-Initiated Returns:

For items valued over $75, we strongly recommend using a trackable, insured shipping service (UPS, FedEx, or USPS with tracking and insurance).
Retain your tracking number and shipping receipt until the return is fully processed and the refund is issued.
Revibikes cannot be held responsible for items lost, stolen, or damaged during return shipment if tracking or insurance was not purchased by the customer.

6. EXCHANGES

If you wish to exchange your Product for a different model, color, or specification, please contact our customer service team at support@revibikes.com.

Exchanges are subject to product availability.
Price differences between the original Product and the exchanged Product may require additional payment or result in a partial refund.
Delivery time for exchanged Products varies based on your location and current inventory.

7. EXCLUSIONS AND LIMITATIONS (WHAT IS NOT ELIGIBLE FOR RETURN)

The following items and circumstances are not eligible for return or refund:

Third-Party Purchases: Products purchased from unauthorized resellers, retailers, or third-party marketplaces (e.g., eBay, Craigslist).
Late Returns: Products returned after the 7-day return window has expired.
Used or Damaged Products: Products that show signs of use beyond initial inspection, outdoor riding, installation damage, abuse, misuse, neglect, or improper storage.
Altered Products: Products with removed, altered, or defaced serial numbers, or any unauthorized modifications, custom builds, or aftermarket installations.
Custom or Special Orders: Customized or special-order Products (unless defective or incorrectly shipped).
Missing Documentation: Returns without proof of purchase (original sales receipt or order confirmation) or valid RMA authorization.

8. CONTACT INFORMATION

For questions regarding this return policy or to initiate a return, please contact:

Email: info@revibikes.com or support@revibikes.com
Contact Page: Visit our Contact Us page.

9. DISCLAIMER OF IMPLIED WARRANTIES & LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THIS RETURN POLICY IS PROVIDED AS-IS AND DOES NOT EXTEND OR CREATE ANY WARRANTIES BEYOND THOSE SPECIFIED IN OUR LIMITED WARRANTY POLICY.
REVIBIKES' TOTAL LIABILITY UNDER THIS RETURN POLICY IS LIMITED SOLELY TO THE REFUND AMOUNT CALCULATED IN ACCORDANCE WITH THE TERMS HEREIN.
REVIBIKES SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, OR SPECIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, INCONVENIENCE, LOST TIME, LABOR COSTS, PERSONAL INJURY, OR PROPERTY DAMAGE ARISING FROM THE PURCHASE, USE, OR RETURN OF THE PRODUCT.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This return policy gives you specific legal rights, and you may also have other rights which vary from state to state.

10. POLICY CHANGES

Revibikes reserves the right to modify, update, or discontinue this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase governs your transaction. Your continued use of our services following any changes constitutes acceptance of the updated policy.