Do you offer free shipping? Yes, we offer Free shipping on all electric bike orders going to 48 continental U.S. Currently, we do not ship to Alaska, Hawaii, Puerto Rico, or internationally. Free shipping refers to standard shipping.
How long does it take to deliver? We process and ship orders the following day after the receipt, the delivery times vary depending on the destination address (generally from 1 to 5 business days).
What's pick up and how does it work? Revibikes allows you to purchase items online and pick them up at our warehouses, if you choose to pick up yourself, please advise the estimated pickup time, we will give you a PICK-UP CODE. Payment will be made online once you place the order. No additional payment will be required when you pick up your bike at a retail location.
Will the bike I receive be assembled? 85% pre-installation, you can install easily, we have step-by-step assembly videos, which you can find at the product page, it is very simple.
What's price match and how dose it work? We can offer price match before purchasing, or 30 days after purchasing, It means we guarantee you can get the best price, 100% price match, whether it's our official website or other authorized online stores, buy on the official website for better security and service. Learn More.
What is the warranty policy? We offer 2 years warranty on battery and 1 year warranty on electrical/mechanical components and frames upon factory default. Read our warranty policy.
What payment methods do you accept, and do you offer financing? We accept debit or credit cards (Visa, MasterCard, AMEX, and Discover), Shop Pay, PayPal, Google Pay, Meta Pay, and of course, Revibikes gift cards. You can choose SHOP PAY/KLARNA to pay in monthly installments at checkout.
Do you sell accessories and replacement parts? Yes. Go to shop ACCESSORIES to purchase the accessories or replacement parts you need. If the item is not listed on our website, contact our customer service. We do our best to have all parts and accessories available for purchase at all times and we will happy to assist you.