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2020 Holiday Notice

by YANG ZOU 07 Jan 2020 2 Comments

In the past year, we've done a great job in electric bike business. We've sold over 1,000 pcs bikes in last year. Also we've got reputation on prompt customer service response. All of these can only be accomplished by our loyal and responsible employees. It takes a lot of time for them to deal with different customers' technical issues and questions. At the same time they need to answer questions, assemble bikes for those customers who driving a long distance to our location to pick up a bike.

To honor and award our lovely employees, we are going to recess from 1/17/20 to 2/2/20. If you want us to ship bike for you before our holiday, please note our schedule below:

  • Order placed on 1/15 will be shipped before holiday. All order after that would be shipped after 2/2 in a sequence.
  • If you want to come visit our location no matter for test ride, purchase, or service, come before or on 1/16.

Phone service will be unavailable 1/17 thru 2/2

Email service will be available. You can email to or and we'll try to get back to you in 48 hours.

Web Chat service will be unavailable 1/17 thru 2/2


Wish you have a happy and successful 2020!




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The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns. Please contact or visit Contact Us in case you have a refund request. Ship-back Charge In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back. If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund. The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit. Shipping To return your product, kindly contact first. We will advise regarding the return address. Based on your location, the delivery time for your exchanged product may vary. If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.
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