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Civibikes Name Changing to Revibikes

by YANG ZOU 24 Feb 2020 1 comment
Civibikes Name Changing to Revibikes

Dear Customers,

We are changing our brand name from CiviBikes to ReviBikes in 2020. Since we still have some bikes in stock, the shifting will take around 6 months. We will keep both names working on our website until 2021 to make sure our customers can still find us via search engines.

It won't affect warranty service on any bikes that we sold before. We take care of all CiviBikes or ReviBikes warranty. All the bikes and accessories remain the same quality and content except for the logo.

Revibikes is fully owned by Revi Mobility Inc. located in Ontario, California.

Best Rgds,

Revibikes Team

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1 comment

01 Jul 2021 Alex Archibald

I received my predator e bike today via UPS and apon assembly i noticed that the battery had came out of its box during shipping and was damaged from bouncing around in the bike box. It is significantly scratched and dented

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The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns. Please contact or visit Contact Us in case you have a refund request. Ship-back Charge In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back. If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund. The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit. Shipping To return your product, kindly contact first. We will advise regarding the return address. Based on your location, the delivery time for your exchanged product may vary. If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.
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