F.A.Q

Due to anti-dumping policy in EU countries, we don't support shipping to Europe right now. But we are doing work to expand our business and warehouse to Europe in next year.

E-bikes run on an electric motor that draws power from the lithium ion battery pack. Most electric bikes can be propelled forward by manually pedaling, using the throttle in addition to pedaling, or using just the throttle. Each Murf Electric Bike has all three modes built in. 

On a side note, if you are about to buy an electric bike that doesn't allow you to pedal manually, you most likely are about to buy a moped. Please step away, take a few steps back, turn around, and walk out the door. Grab any complimentary snacks and drinks on your way out.

Under PAS mode, there's 5 speed levels. Level 1 is the slowest and 5 is the fastest. The top speed is limited by rider. Under throttle model, just twist the throttle and you can go up to 20MPH without any strength.

Depending on the model, you expect anywhere from a 25-40 mile range. If you're lighter you will likely achieve the higher part of that range. We've tested our bikes many times to give you an accurate real world range. Our typical rider gets in the 30-35 mile range.

An electric bicycle can be used for any activity a regular pedal bicycle is used, only with the added benefit of an easier commute due to the power assist feature. Our folding bikes can be stored in a trunk and light enough to be carried on public transportation. The range the battery offers is enough to plan a day trip to the beach or exploring mountain ranges. Also, by adding panniers (saddle bags) the bike can be used for shopping trips and can store two bags of groceries, a huge benefit for urban living. Whether you live near the beach, a small town or bustling metropolis, an electric bike is a perfect transportation solution.

At its core, electric bikes operate like a regular bicycle, which can reach similar speeds. Just like a non-electric bicycle, there are brakes that allow you to slow down and stop. Please follow all normal safety precautions that would follow with a normal bicycle. Always adhere to the rules of the road.

Yes, with any bit of moisture on the ground the tire will pick it up and throw it right onto your clothes. The front tire will throw water directly into your face while the rear tire will soak your butt and leave your back full of mud. 

However fenders add a bit of extra weight and complexity to the bike so some riders do not use them. 

We'll provide fenders and rack kits at the end of May as add-on.

Sure! If you have a wall outlet to let you charge with the battery sitting in the bike, that's perfect. But if not, you can take out the battery back home to make a charge. The battery weighs only 8-10 lbs depending on different capacity.

Yes, you can ride your CIVIBIKES in rain. All of our electric components are designed for water resistance. After wet riding, don't forget to wipe LCD display and battery to make them dry, otherwise overnight moisture sometimes hurt those electric parts. Good maintenance makes your ebike keeps like new. 

Please don't ride in water and river which is deep to touch motor and controller box, which is located in the bottom of battery.

You need to install front wheel and pedals after you receive the package. If you are not familiar with bicycle, it takes around 10 mins before first ride. If you are a bike professional, only 3 mins.

Once you receive order confirmation by email or text, it takes us 1-2 business day(s) to prepare your order and you'll be notified after we ship out.

Well. It's just different philosophy. When you inflate fat tires not too high pressure, the tire is soft and helps to absorb the shocks from road. Suspension fork adds more weight to the head of bike and makes steering cumbersome.

We provide 1 year warrenty from the date you receive your bike. Whatever problem you got with your CIVIBIKES, just contact us by either email or phone. We will send parts to you when necessary and will provide guide to make sure that you can solve your problem by yourself.

If you order a bike from us, you'll receive a package including: complete bike, pedals, charger, F/R reflectors, and 4 stickers of CIVIBIKES.

Tools are not included, though you only need a 15 mm wrench and allen key to assembly the whole bike.

Of course. Your accessories will be shipped out together with your bike. Separate boxes will be used to provide a full protection for those fancy aluminum accessories.

Most part of the bike is pre-assembled, but you need to assemble front wheel, handle bar, pedal and head light(if applicable) to the bike, which will take 10-20 mins. You can check SETUP on our website to have a better understanding.