We are thrilled to announce the launch of our newest electric bike, the Runabout .2! Building upon the success of our original Runabout model, we've taken innovation to new heights...
Why Choose 20" Electric Bike? First of all, let's talk about why we decided to produce 20-inch electric bicycles--Runabout. In recent years, the e-bike industry has witnessed a remarkable surge in...
On by Fia Wang0 Comments
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Terms & Conditions
The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns.
Please contact support@revibikes.com or visit Contact Us in case you have a refund request.
Ship-back Charge
In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back.
If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund.
The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit.
Shipping
To return your product, kindly contact info@civibikes.com first. We will advise regarding the return address.
Based on your location, the delivery time for your exchanged product may vary.
If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.