Do you offer free shipping? Yes, we offer Free shipping on all electric bike orders going to 48 continental U.S. Currently, we do not ship to Alaska, Hawaii, Puerto Rico, or internationally. Free shipping refers to standard shipping.
How long does it take to deliver? We process and ship orders the following day after the receipt, the delivery times vary depending on the destination address (generally from 1 to 5 business days).
What's pick up and how does it work? Revibikes allows you to purchase items online and pick them up at our warehouses, if you choose to pick up yourself, please advise the estimated pickup time, we will give you a PICK-UP CODE. Payment will be made online once you place the order. No additional payment will be required when you pick up your bike at a retail location.
Will the bike I receive be assembled? 85% pre-installation, you can install easily, we have step-by-step assembly videos, which you can find at the product page, it is very simple.
What's price match and how dose it work? We can offer price match before purchasing, or 30 days after purchasing, It means we guarantee you can get the best price, 100% price match, whether it's our official website or other authorized online stores, buy on the official website for better security and service. Learn More.
What is the warranty policy? We offer 2 years warranty on battery and 1 year warranty on electrical/mechanical components and frames upon factory default. Read our warranty policy.
What payment methods do you accept, and do you offer financing? We accept debit or credit cards (Visa, MasterCard, AMEX, and Discover), Shop Pay, PayPal, Google Pay, Meta Pay, and of course, Revibikes gift cards. You can choose SHOP PAY/KLARNA to pay in monthly installments at checkout.
Do you sell accessories and replacement parts? Yes. Go to shop ACCESSORIES to purchase the accessories or replacement parts you need. If the item is not listed on our website, contact our customer service. We do our best to have all parts and accessories available for purchase at all times and we will happy to assist you.
The 750W powerful motor can reach a peak power of 1200W and torque of 95 Nm. Whether you're conquering steep hills or navigating through urban traffic, the motor's torque guarantees a smooth and effortless ride.
Samsung Battery
Available in 13ah/17.5ah capacity options. The 13Ah battery caters to the practical demands of everyday life. The 17.5Ah battery invites riders to explore uncharted territories. No matter the distance, SAMSUNG batteries guarantee your safety.
Hydraulic Disc
The 180mm hydraulic disc brakes provide reliable and sensitive braking performance. Whether it's a sudden obstacle or a steep descent, hydraulic brakes empower riders to exercise precise control over the speed. Whether it's a sunny day or a rainy afternoon, hydraulic brakes maintain the sensitivity and reliability.
Oversized Cruiser saddle
The generous surface area of the bike seat allows most of your buttocks to be wrapped in a gel-like memory foam material, effectively reducing pressure on your buttocks and tailbone. Two sturdy spring balls underneath effectively soak up any jolts from potholes or uneven surfaces.
Bright LED Headlight
The circular 6.5-inch retro LED headlight features four high-intensity LED chips, designed for both high beam and low beam modes. The high beam projecting light that reaches a considerable distance and offers an exceptionally clear field of vision, enhancing safety. The low beam provides a broader, brighter, and wider illuminated area, further enhancing visibility.
Real World Range Testing
Throttle/Pedal
Speed
Range
On Throttle
28 MPH
25 Miles
Pedal Assist 1
11 MPH
65 Miles
Pedal Assist 2
16 MPH
50 Miles
Pedal Assist 3
21 MPH
40 Miles
Pedal Assist 4
24 MPH
30 Miles
Pedal Assist 5
28 MPH
25 Miles
2-Year Warranty
From July 1st, 2023, individuals who purchase a Revibikes ebike will be entitled to a 2-year standard warranty! With this extended warranty period, Revibikes reaffirms our commitment to delivering high-quality and reliable electric bicycles to our valued customers.
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Terms & Conditions
The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns.
Please contact support@revibikes.com or visit Contact Us in case you have a refund request.
Ship-back Charge
In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back.
If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund.
The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit.
Shipping
To return your product, kindly contact info@civibikes.com first. We will advise regarding the return address.
Based on your location, the delivery time for your exchanged product may vary.
If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.