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What is error 25/ error 5 mean? How to fix error code 25 on electric bike?

by Fia Wang 13 Nov 2022 2 Comments
What is error 25/ error 5 mean? How to fix error code 25 on electric bike?

Error 25/ error 5 is an “brake switch/sensor fault. Usually this is caused by holding one of the brake levers when powering on the bike. It says most of the time the fault can be cleared by simply releasing the brake lever. Or power on the bike without holding the brake lever.

Another thing that can cause the code is the brake lever needs adjusting. What have found here is that there is a gap in the lever so the sensor isn’t in full contact, In which case the lever needs to be adjusted to close that gap. Or the possibility that one of the rare-earth magnets in the lever got dislodged during a ride or during shipping.

First, you'll need to determine which brake lever is causing the issue. The best way to do this is to unplug the brake lever wires one at a time to see which is at fault. Unplug one of them and try the bike. If the problem has gone away, then this was the cause.  If the problem persists, re-connect the first plug, and disconnect the second.

Once you have identified which connection is the source of the issue, reach out to our customer service department.You can also try the following debugging methods:

  • If motor can’t start, twist the nut outward.
  • If it doesn’t cut off, twist the nut inward.
error code 25 error code 5

 

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2 Comments

31 Jan 2023 Walter Mucha

Happy New Year. Just wondering since it is a New Year if any changes to your sales policy regarding sales and shipping to Canada 🇨🇦??
Please and thank you.

31 Jan 2023 Bad Boyz Electro Cycles LLC

As always! REVI IS ON TOP OF THIER GAME WITH INFORMATION AND QUALITY PRODUCTS! I AM PROUD TO BE A DEALER FOR REVI AND IT IS SAD TO HAVE THE SEASON COME TO A CLOSE. I CANT WAIT FOR SPRING SO I CAN SEE THE HAPPY SMILES ON ALL MY CUSTOMERS FACES WHO PURCHASED A REVI PRODUCT FROM BAD BOYZ ELECTRO CYCLES LLC WALLINGFORD CONNECTICUT USA 06492. MANY BLESSINGS TO MY FRIEND RAY ZHANG!

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The Revibikes Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or an exchange. Please consult the warranty terms for further information regarding the applicability of returns. Please contact support@revibikes.com or visit Contact Us in case you have a refund request. Ship-back Charge In case the unit was purchased under a free-shipping promotion, there shall be no refund for shipping fees. However, in case the return is unrelated to quality, damage, or mistaken delivery and is instead solely due to a personal decision made by the buyer, the customer will have to bear the expenses for the ship-back. If the return is accepted, Revibikes will issue a pre-paid shipping slip and schedule a pick-up date. The shipping fees resulting from the return shall be deducted from your total refund. The returned unit must be in brand-new condition, including all original packaging, accessories, and documentation. The charges for any missing components may be deducted from the total refund. Any shipping damage during the ship-back may result in a deduction from the total refund. Returned units are subject to a 20% inspection and restocking fee from the original purchase price. Refunds will be issued in an average time frame of 2-3 weeks after the receiving, inspection, and processing of the returned unit. Shipping To return your product, kindly contact info@civibikes.com first. We will advise regarding the return address. Based on your location, the delivery time for your exchanged product may vary. If you are shipping an item worth over $75, we suggest that you consider the use of a trackable shipping service or purchasing shipping insurance. We cannot guarantee that your returned item shall be received by us.
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